What will my email address be?

Your email address will be in the same format as your old email address which for most schools is This e-mail address is being protected from spambots. You need JavaScript enabled to view it

How do I access my Live@edu account?

To access your live@edu account you can use the following link or search for live@edu login from a search engine.

https://www.outlook.com

It is recommended that you access your account using the latest version of Internet Explorer.

For users of Outlook the account will be set up using IMAP or Exchange depending on the version of Office.

What if there is a problem with the system?

As a highly visible service though, there is an incentive for Microsoft to ensure Live@edu is always available.

To date there have been no significant outages.  However, if you do have a problem with Live@edu, please contact the Service Desk on 0800 0865531 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Where is my email stored?

Email is stored at Microsoft's Data Centre in Dublin. It is important to us for legal reasons that email data is held within the EU rather than the US or elsewhere in the world, and Microsoft's service is the only one which is committed to this approach.

Why has this service been chosen?

This version of web mail is essentially ‘Exchange 2010 in the cloud’ and is available anywhere in the world through a web browser or configured through IMAP in Outlook 2003, 2007 and 2010.

Email can also be synced to a PDA or Smartphone to allow flexibility with access to email whilst out of the office.

Which browsers are supported?

All the web-based services included in Live@edu can be accessed from Windows, Mac or Linux using Internet Explorer or Firefox. Safari and other browsers are also supported.

Please be aware that the level of functionality will differ and we do recommend the latest version of Microsoft Internet Explorer.

How is Live@edu configured for Outlook?

It uses the IMAP settings should a user wish to keep using Outlook as their email client when accessing their Live@edu account.

What email clients are supported?

Live@edu supports Microsoft Outlook 2003 SP3, 2007 and 2010.

What about SPAM emails?

Due to the sophisticated nature of Microsoft’s setup and experience with SPAM emails; the Live@edu uses the same SPAM protection and users should see a significant reduction.

You can also create rules to stop emails coming to users by filtering out certain phrases or words so they do not reach any users on the school’s domain.  Please see the user guide for this.

Is the service available via mobile phones?

Email, calendar, contacts and tasks can all be accessed via compatible mobile phones or PDA’s.

When will my school get Live@edu?

There are around 52 schools in Tameside that have Live@edu (as of July 2010) and our technicians are now ready to roll this out and will be in touch with an install date.

With the process we have to follow when changing to the Live@edu involves:

• Set up of emails ready for the domain change (usually done before the change of MX record)
• Change of MX record to Microsoft and configuring of DNS to Microsoft from demon.net
• Configuring users on Outlook (around half a day depending on how many users and the size of the user’s mailbox)

Please be patient with the roll out of this exciting and innovative email system Tameside schools are now moving over to and we hope you enjoy the benefits of this revolutionary mail system.

Attachments:

File	Description	File size	Last Modified
Accessing your Live@edu account online	Explains how to access your Live@edu account online	203 Kb	7/29/2010